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Tag Archives: cio

Distributed Agile Stand-Ups

Daily stand-up meetings should take 15 minutes. Ours used to take an hour. Like other distributed IT teams, mine struggled to practice agile without being together or knowing each other well. Then, magic started happening. Our stand-up meetings became 15 minutes. Once-disjointed PGi employees became cohesive teams, demoing working software every two weeks without fail. My teams didn’t even need …

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What Keeps IT Up at Night Part 2: Enemies at the Gates

We recently heard insights from IT experts about the dangers presented by vulnerabilities in their internal user base and processes, such as password weakness and the challenges of balancing flexible work and BYOD with creating secure systems. However, the other very real side of the security coin is external threats and data breaches. How do CTOs and CIOs protect against …

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What Keeps IT Up at Night Part 1: The Human Element

What’s keeping CIOs and CTOs up at night these days? We presented this question to a variety of IT leaders. While there were a scattering of other answers, the vast majority all revolved around the same concern: security. Whether it’s educating and equipping your internal users with the knowledge and tools to protect company data, protecting against external attacks and …

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[Webinar] CIO vs. CMO: FIGHT!

cio vs cmo

The relationship between the CIO and CMO can be a contentious one at times. CMOs don’t think the IT department moves fast enough or understands their team’s unique needs. And CIOs worry that marketing often circumvents them when making promises to the business and to customers. However, with marketing technology becoming increasingly vital and complex, it can’t be CIO vs. …

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Lead Your Customer-Centric Technology Agenda With Collaboration

Forresters Forum for Technology Leaders

This week’s Forrester’s Forum for Technology Leaders in Orlando covered hot topics like BI, security, agile development and infrastructure architecture, but the entire event centered around this key theme: how to lead a customer-obsessed technology agenda. Both enterprise and line-of-business strategies hinge on the customer today, which means every department, not just marketing and customer service, now needs customer data. It is up to the technology team …

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PGi CTO David Guthrie Wins Lifetime Achievement Award at Georgia CIO Awards

We are thrilled to announce that PGi CTO David Guthrie was honored with a Lifetime Achievement Award at today’s prestigious Georgia CIO of the Year program, hosted by the Georgia CIO Leadership Association. David joined PGi in 2003 to help with PGi’s technology strategies—a special request by PGi founder, chairman and CEO Boland T. Jones. Since then, he has been …

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The Technology Powering Modern Workstyles

workstyles

If there’s one thing I’ve learned working in collaboration, it’s that people work differently. Whether it’s a team in another department or even the person sitting next to you, your workstyle is uniquely your own—the things that motivate you and drive your productivity may do nothing for your colleagues. And that’s okay. The technology that drives our workday forward has …

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Product Design: Once More, With Feeling

As a technology professional, it’s easy to get caught up in the, well, technology of it all: the features, infrastructure and integrations that bring your software, applications and services to life. But you can’t lose sight of the point of all of that technology: creating value for someone, someone with their own unique needs, desires and reactions. Even if you’re …

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Make Your Customers Love Your Company

make your customers love your company

Customers are your biggest asset and you don’t want to give them any reason to leave. For that reason alone, the customer service experience is an area of increasing importance for many companies. Before the internet, companies shared a limited connection with their customers and the customer experience only mattered during business hours. In today’s technology driven world, customers have …

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Is BYOD Killing Collaboration?

byod

BYOD is great for the user. It’s a story of user empowerment. It’s a story of increased user technical acumen, preference and choice. But BYOD can be a catastrophe for businesses, particularly the IT department which is already under siege from all sides. Their budgets are shifting, moving outside their department. CMOs are out-spending CTOs and CIOs on technology at …

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Disruptive Trends in IT Spending

Few lines of business have been disrupted more in recent years than IT. Think of all the technological revolutions that have taken place—mobility, cloud computing, social technologies, SaaS—and realize that it has been IT’s (often thankless) job to research, deploy and integrate these technologies into the workplace. And the disruption continues. IT has always been a cost center, and CIOs …

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Collaborative Conversations with PGi Chief Technology Officer David Guthrie (Video)

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In this inaugural video edition of Collaborative Conversations, I was fortunate enough to track down one of the busiest people at PGi: David Guthrie, award-winning technology executive and PGi’s Chief Technology Officer. I asked David about the role of a CTO, how to balance innovation with serving the needs of business customers and his own take on the idea of …

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